{"id":4970,"date":"2023-07-26T10:39:22","date_gmt":"2023-07-26T03:39:22","guid":{"rendered":"https:\/\/ptsp.bpbatam.go.id\/?page_id=4970"},"modified":"2026-03-12T23:37:28","modified_gmt":"2026-03-12T16:37:28","slug":"pengaduan","status":"publish","type":"page","link":"https:\/\/ptsp.bpbatam.go.id\/en\/pengaduan\/","title":{"rendered":"COMPLAINT"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4970\" class=\"elementor elementor-4970\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1377c8f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1377c8f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-96cd773\" data-id=\"96cd773\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2fa51f9 elementor-widget elementor-widget-vankine-text-editor-v1\" data-id=\"2fa51f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vankine-text-editor-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t   <div class=\"position-relative position_p_relative\">\r\n        <h3 style=\"text-align: left\">Saluran Informasi dan Pengaduan<\/h3>    <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b62720d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b62720d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7e064c9\" data-id=\"7e064c9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5410b88 elementor-widget elementor-widget-vankine-list-items-v1\" data-id=\"5410b88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vankine-list-items-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \r\n    <div class=\"position-relative\">\r\n    <ul class=\"list_box list\">\r\n            <li>\r\n            <div class=\"d-flex align-items-center\">\r\n                                           \r\n                                                                                            <div class=\"icon trans\">\r\n                                        <i aria-hidden=\"false\" class=\"fab fa-whatsapp-square\"><\/i>                                    <\/div>\r\n                                \t\r\n                        \t\r\n                \r\n                                    <a class=\"links\" href=\"https:\/\/wa.me\/+6288556670011\"   >\r\n                &nbsp;&nbsp;+6288556670011                <\/a>\r\n            <\/div>\r\n        <\/li>\r\n            <\/ul>\r\n    <\/div>\r\n \r\n         \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61b9e7c elementor-widget elementor-widget-vankine-list-items-v1\" data-id=\"61b9e7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vankine-list-items-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \r\n    <div class=\"position-relative\">\r\n    <ul class=\"list_box list\">\r\n            <li>\r\n            <div class=\"d-flex align-items-center\">\r\n                                           \r\n                                                                                            <div class=\"icon trans\">\r\n                                        <i aria-hidden=\"false\" class=\"fas fa-mail-bulk\"><\/i>                                    <\/div>\r\n                                \t\r\n                        \t\r\n                \r\n                                    <a class=\"links\" href=\"mailto:ptsp@bpbatam.go.id\"   >\r\n                &nbsp;&nbsp;ptsp@bpbatam.go.id                <\/a>\r\n            <\/div>\r\n        <\/li>\r\n            <\/ul>\r\n    <\/div>\r\n \r\n         \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aa33d8 elementor-widget elementor-widget-vankine-list-items-v1\" data-id=\"4aa33d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vankine-list-items-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \r\n    <div class=\"position-relative\">\r\n    <ul class=\"list_box list\">\r\n            <li>\r\n            <div class=\"d-flex align-items-center\">\r\n                                           \r\n                                                                                            <div class=\"icon trans\">\r\n                                        <i aria-hidden=\"false\" class=\"fab fa-instagram\"><\/i>                                    <\/div>\r\n                                \t\r\n                        \t\r\n                \r\n                                    <a class=\"links\" href=\"https:\/\/instagram.com\/ptspbpbatam\"   >\r\n                &nbsp;Instagram                <\/a>\r\n            <\/div>\r\n        <\/li>\r\n            <\/ul>\r\n    <\/div>\r\n \r\n         \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98c6594 elementor-widget elementor-widget-vankine-list-items-v1\" data-id=\"98c6594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vankine-list-items-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \r\n    <div class=\"position-relative\">\r\n    <ul class=\"list_box list\">\r\n            <li>\r\n            <div class=\"d-flex align-items-center\">\r\n                                           \r\n                                                                                            <div class=\"icon trans\">\r\n                                        <i aria-hidden=\"false\" class=\"fas fa-laptop\"><\/i>                                    <\/div>\r\n                                \t\r\n                        \t\r\n                \r\n                                    <a class=\"links\" href=\"https:\/\/lapor.go.id\/\/\"   >\r\n                &nbsp;&nbsp;www.lapor.go.id                <\/a>\r\n            <\/div>\r\n        <\/li>\r\n            <\/ul>\r\n    <\/div>\r\n \r\n         \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1863ea elementor-widget elementor-widget-vankine-list-items-v1\" data-id=\"d1863ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vankine-list-items-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \r\n    <div class=\"position-relative\">\r\n    <ul class=\"list_box list\">\r\n            <li>\r\n            <div class=\"d-flex align-items-center\">\r\n                                           \r\n                                                                                            <div class=\"icon trans\">\r\n                                        <i aria-hidden=\"false\" class=\"fas fa-building\"><\/i>                                    <\/div>\r\n                                \t\r\n                        \t\r\n                \r\n                                    <a class=\"links\" href=\"\"   >\r\n                &nbsp;&nbsp;Loket Helpdesk                <\/a>\r\n            <\/div>\r\n        <\/li>\r\n            <\/ul>\r\n    <\/div>\r\n \r\n         \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40e7c84 elementor-widget elementor-widget-vankine-list-items-v1\" data-id=\"40e7c84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vankine-list-items-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \r\n    <div class=\"position-relative\">\r\n    <ul class=\"list_box list\">\r\n            <li>\r\n            <div class=\"d-flex align-items-center\">\r\n                                           \r\n                                                                                            <div class=\"icon trans\">\r\n                                        <i aria-hidden=\"false\" class=\"fas fa-box-open\"><\/i>                                    <\/div>\r\n                                \t\r\n                        \t\r\n                \r\n                                    <a class=\"links\" href=\"\"   >\r\n                &nbsp;&nbsp;Kotak Saran                <\/a>\r\n            <\/div>\r\n        <\/li>\r\n            <\/ul>\r\n    <\/div>\r\n \r\n         \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5b9998c\" data-id=\"5b9998c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-875d861 elementor-widget elementor-widget-spacer\" data-id=\"875d861\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60276d3 elementor-widget elementor-widget-vankine-text-editor-v1\" data-id=\"60276d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vankine-text-editor-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t   <div class=\"position-relative position_p_relative\">\r\n        <h3 style=\"text-align: left\">Loket Helpdesk PTSP BP Batam<\/h3>    <\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d9b4fa3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d9b4fa3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-84415a7\" data-id=\"84415a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c27787e elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c27787e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pertanahan<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Kepelabuhanan<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">OSS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">IBOSS<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">BSW (Pematangan Lahan, Fatwa Planologi dan Perubahan Peruntukan)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">SPAM<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fasling<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Konsultasi Pertanahan<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Penandatanganan SPPT<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-dot-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Kantor Wilayah Kementerian Hukum dan HAM Provinsi Kepulauan Riau<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7c719b6\" data-id=\"7c719b6\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3719d39 elementor-widget elementor-widget-vankine-list-items-v1\" data-id=\"3719d39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vankine-list-items-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \r\n    <div class=\"position-relative\">\r\n    <ul class=\"list_box list\">\r\n            <li>\r\n            <div class=\"d-flex align-items-center\">\r\n                                           \r\n                                                                                            <div class=\"icon trans\">\r\n                                        <i aria-hidden=\"false\" class=\"fas fa-map-pin\"><\/i>                                    <\/div>\r\n                                \t\r\n                        \t\r\n                \r\n                                    <a class=\"links\" href=\"https:\/\/wa.me\/+628117676666\"   >\r\n                Gedung Mal Pelayanan Publik Kota Batam (Lantai 1)                <\/a>\r\n            <\/div>\r\n        <\/li>\r\n            <\/ul>\r\n    <\/div>\r\n \r\n         \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4e955 elementor-widget elementor-widget-html\" data-id=\"7e4e955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d3989.0412295919496!2d104.05545477585564!3d1.1308473622388142!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x31d988fcf0a9e9ef%3A0xbdba7c09bf0c3712!2sBatam%20Public%20Service%20Mall!5e0!3m2!1sen!2sid!4v1690344409913!5m2!1sen!2sid\" width=\"600\" height=\"370\" style=\"border:0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2070c0 elementor-widget elementor-widget-spacer\" data-id=\"a2070c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d4b576 elementor-widget elementor-widget-vankine-faqs-v1\" data-id=\"4d4b576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"vankine-faqs-v1.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \r\n \r\n   <section class=\"block_faq\">\r\n      <div class=\"accordion\">\r\n                    <div class=\"question  faq_header \">\r\n                <div class=\"question_box \">\r\n                    <div class=\"title_no_a_18 trans\">Bagaimana Cara dan Prosedur Pengaduan?<\/div>\r\n                    <span class=\"icon_fq trans fa fa-arrow-right\"><\/span>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"answer accordion-content\"  >\r\n                1. Cantumkan nama, alamat dan email<br>\n2. 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