PTSP BP Batam Service Centre
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Organisational Structure
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Business Licensing Verification and Basic Requirements
Melaksanakan verifikasi teknis dan persyaratan dasar, perizinan berusaha berbasis risiko, perizinan berusaha untuk menunjang kegiatan usaha, dan perizinan lainnya.
- Pelaksanaan pelayanan persyaratan dasar;
- Pelaksanaan pelayanan perizinan berusaha berbasis risiko;
- Pelaksanaan perizinan berusaha untuk menunjang kegiatan usaha; dan
- Pelaksanaan pelayanan perizinan lainnya.
Education
- S1 Geodesy Engineering, Bandung Institute of Technology (ITB)
- S2 Master of Management, Batam University
Award
- Batam Development Authority Service Award and Certificate of Appreciation 16 Years (2017)
- Satyalencana Karya Satya 10 Years (2014)
- Batam Authority Service Medal and Award Certificate 8 Years (2009)
Career
- Head of Business Licensing Verification and Basic Requirements (2025 – Present)
- Head of Technical Verification Sub-Directorate – BP Batam One-Stop Integrated Service Directorate (2021-June 2025)
- Finance and General Manager – BUBU and ICT (2020 – 2021)
- Head of Media and Infrastructure – PPDSI (2018 – 2020)
- Media and Application Management – PPDSI (2015 – 2018)
- Deputy Head of Media and Applications – PPDSI (2008 – 2015)
Kepala Subbidang Verifikasi Perizinan Berusaha & Persyaratan Dasar
Juwita Irnayani
Education
- HND Applied Business Administration, Batam State Polytechnic
Award
- BP Batam 8-Year Service Badge and Award Certificate (2025)
Career
- Head of the Sub-division for Business Licensing Verification & Basic Requirements (2025 – Present)
Kepala Subbidang Verifikasi Perizinan Berusaha Penunjang Kegiatan Usaha
Dian Lestari, S.E.
Education
Management Economics, Bandung Islamic University
Award
- Batam Development Authority Service Award and Certificate of Appreciation 16 Years (2017)
- Satya X Year Satyalencana (2015)
- Batam Authority Service Medal and Award Certificate 8 Years (2009)
Career
- Kepala Sub Bidang Verifikasi Perizinan Berusaha Penunjang Kegiatan Usaha (2025 – Sekarang)
- Permits for Supporting Business Activities, PTSP Directorate BP Batam (2021 – 2025)
- Permits for the Traffic of Goods and Other Items (2019 – 2021)
- Service Unit for Applications (2015 – 2019)
- Revenue and Receivables Sub-section (2014 – 2015)
Customer Service and Licensing Information Sector
Melaksanakan pelayanan informasi layanan depan mengenai perizinan berusaha dan pelayanan pengaduan masyarakat dan pelaku usaha, serta penyiapan program kerja dan anggaran.
- Pelaksanaan pengelolaan pengaduan pelayanan;
- Pelaksanaan pengendalian prosedur pelayanan; dan
- Penyediaan akses informasi layanan depan.
Education
- S1 Padjadjaran University – Public Relations
Award
- BP Batam Loyalty Badge and Award Certificate 8 Years (2020)
Career
- Head of Customer Service and Licensing Information (2025 – Present)
- Plt. Kepala Bidang Pemantauan dan Evaluasi Perizinan (2026 – Sekarang)
- Head of Customer Service and Licensing Sub-Directorate, PTSP Directorate (2024 – June 2025)
- Head of Administration Sub-division, Mail and Archiving Division, General Bureau (2021 – 2024)
- Sub-Head of Administration for the Head, Mail and Archiving Administration Section, General Bureau (2020-2021)
Kepala Subbidang Pelayanan Pelanggan
Rahmadilna, A.Md.
Education
- Computer Science
Award
- Medal of Service Satyalancana Karya Satya X Years 2020
- Batam Development Authority Service Award and Certificate of Appreciation 16 Years (2017)
- Batam Authority Service Medal and Award Certificate 8 Years (2009)
Career
- Head of Customer Service Section (2025 – Present)
- Customer Service Officer, PTSP Directorate (2021 – June 2025)
Kepala Subbidang Pelayanan Informasi Perizinan
Aryana Widiartha, S.E.
Education
- S1 Management, Widyatama University
Award
- BP Batam Loyalty Badge and Award Certificate 8 Years (2020)
Career
- Head of the Licensing Information Services Sub-Division (2025 – Present)
- Business Licensing (2024 – 2025)
Monitoring and Evaluation of Licensing Sector
Melaksanakan pemantauan, evaluasi, pengendalian pelaksanaan perizinan berusaha penunjang kegiatan usaha dan kepatuhan pelaksanaan kewajiban.
- Implementation of monitoring and evaluation of business licensing supporting business activities.
- Pelaksanaan penilaian kepatuhan pelaksanaan perizinan berusaha penunjang kegiatan usaha; dan
- Pemberian dukungan administrasi Pusat Pelayanan Terpadu Satu Pintu.
Education
- S1 Padjadjaran University – Public Relations
Award
- BP Batam Loyalty Badge and Award Certificate 8 Years (2020)
Career
- Head of Customer Service and Licensing Information (2025 – Present)
- Plt. Kepala Bidang Pemantauan dan Evaluasi Perizinan (2026 – Sekarang)
- Head of Customer Service and Licensing Sub-Directorate, PTSP Directorate (2024 – June 2025)
- Head of Administration Sub-division, Mail and Archiving Division, General Bureau (2021 – 2024)
- Sub-Head of Administration for the Head, Mail and Archiving Administration Section, General Bureau (2020-2021)
Kepala Subbidang Pemantauan & Evaluasi Perizinan Berusaha & Persyaratan Dasar
Jaka Prasetya
Education
S2 Universitas Gadjah Mada – Magister of Science in Economic (2022)
S2 Universitas Batam – Magister Sains Manajemen (2012)
S1 Universitas Sumatera Utara – Sarjana Ekonomi (2009)
Award
- Lencana Pengabdian & Piagam Penghargaan BP Batam 8 Tahun (2023)
Career
- Head of Sub-Division for Monitoring & Evaluation of Business Licensing & Basic Requirements (Current)
Staf Pusat Pengembangan KPBPB BP Batam (2022)
Staf Direktorat Pemasaran & Investasi BP Batam (2011)
Kepala Subbidang Pemantauan & Evaluasi Perizinan Penunjang Kegiatan Usaha
Ardiansyah
Education
- S1 Sekolah Tinggi Teknik Batam/Universitas Riau Kepulauan (2005)
Award
- Lencana Pengabdian dan Penghargaan BP Batam 8 Tahun (2013)
Career
- Kepala Sub Bidang Pemantauan & Evaluasi Perizinan Penunjang Kegiatan Usaha (Sekarang)
- Kasi Pemasukan Barang Industri (2021)
- Kasi Jalan (2020)
