The PTSP Directorate of BP Batam implements Service Standards in accordance with Ministerial Regulation of Administrative Reform and Bureaucratic Reform Number 15 of 2014 About Standard Service Guidelines.
Element Service Delivery:
- Requirements
- System, Mechanism and Procedure
- Service Period
- Costs/Fares
- Service Products
- Complaint, Suggestion, and Feedback Handling
Element Manufacturing Services:
- Legal Basis
- Facilities and infrastructure, and/or amenities
- Executor Competencies
- Internal Oversight
- Number of Executors
- Service Guarantee
- Service Safety and Security Guarantee
- Performance Appraisal of Implementers
