BP Batam One-Stop Integrated Service Centre
The BP Batam PTSP Centre is a work unit under the Batam Concession Agency (BP) tasked with formulating and implementing provisions, as well as carrying out technical verification, approval or rejection, permit issuance, information and complaint services, clarification assistance, and evaluation and reporting on basic requirement services, risk-based business licensing, business activity support licensing, and other licensing within the authority of the Batam Concession Agency through an integrated electronic business licensing system.
The PTSP Centre is the main gateway for licensing and non-licensing services for businesses, investments, and public services in the Batam Free Trade Zone and Free Port (KPBPB). The PTSP Centre functions to provide integrated, transparent, efficient, and swift licensing services to support the investment climate. Services are provided both electronically via OSS RBA, and IBOSS, as well as face-to-face services at the Batam City Public Service Mall.
BP Batam provides integrated electronic licensing services through the system Online Single Submission (Open Source Software) and Indonesia Batam Online Single Submission (IBOSS). Licences managed by the One-Stop Integrated Service are regulated by Government Regulation Number 28 of 2025 concerning the Implementation of Risk-Based Business Licensing and Government Regulation Number 25 of 2025 concerning Amendment to Government Regulation Number 41 of 2021 concerning the Implementation of Free Trade Zones and Free Ports.
The BP Batam PTSP Centre consists of:
Melaksanakan perumusan dan pelaksanaan ketentuan di bidang layanan persyaratan dasar, perizinan berusaha berbasis risiko dan perizinan berusaha untuk menunjang kegiatan usaha, serta perizinan lainnya yang menjadi kewenangan Badan Pengusahaan Batam.
Pelaksanaan verifikasi teknis dan persetujuan atau penolakan layanan persyaratan dasar, perizinan berusaha, perizinan berusaha untuk menunjang kegiatan usaha yang menjadi kewenangan Badan Pengusahaan Batam melalui sistem perizinan berusaha terintegrasi secara elektronik;
Penerbitan perizinan lainnya yang menjadi kewenangan Badan Pengusahaan Batam melalui sistem perizinan berusaha terintegrasi secara elektronik;
Pelaksanaan pelayanan informasi, penanganan keluhan dan layanan mengenai persyaratan dasar, perizinan berusaha, perizinan berusaha untuk menunjang kegiatan usaha dan perizinan lainnya;
Pelaksanaan pelayanan perbantuan klarifikasi prosedur dan hambatan pengajuan persyaratan dasar, perizinan berusaha, perizinan berusaha untuk menunjang kegiatan usaha dan perizinan lainnya pada sistem perizinan berusaha terintegrasi secara elektronik; dan
Penyusunan evaluasi dan pelaporan.
What are the licensing lists at the BP Batam PTSP Centre?
The list of permits includes: Business Permits for the Maritime and Fisheries Sector, Business Permits for the Agricultural Sector, Business Permits for the Environmental and Forestry Sector, Business Permits for the Energy and Mineral Resources Sector, Business Permits for the Industrial Sector, Business Permits for the Trade Sector, Business Permits for the Public Works and Public Housing Sector, Business Permits for the Transportation Sector, Business Permits for the Health, Medicine and Food Sector, Business Permits for the Education and Culture Sector, Business Permits for the Tourism Sector, Business Permits for the Religious Sector, Business Permits for the Post, Telecommunications, Broadcasting and Electronic Systems and Transactions Sector, Business Permits for the Defence and Security Sector, Business Permits for the Employment Sector.
